Ordering & Delivery

Because of boa's close cooperation with your veterinary practice, we are able to offer

excellent service before, during and after the sale.

   Ordering in three steps:

1. Register:  Enter your vet and your details.

2. Shop:  Put your item(s) in your shopping cart.

3. Payment: Check your order and pay. All transactions are safe and secure.

 Delivery:

1. Free delivery and no minimum order.

2. Where do we deliver? Delivery takes place at your chosen veterinary practice. You specify your

veterinarian with your registration. 

3. When will it be delivered? Fast delivery! Ordered before 8am and article in stock? Then you can pick up

your your order the same day at your vet.

4. Any tips? You will receive a message once your order has been delivered to your vet. Check

your spam/unwanted emails for the first time and mark this mailing as wanted.

   Need personal advice?

Because of boa's close cooperation with your veterinarian practice, we can offer an

excellent service before, during and after the sale.  Your personal veterinarian knows the

health of each of your animals and can therefore provide tailor-made advice. Your

Your veterinarian practice will be happy to advise you on the choice of food and the use of products for

your pet.  When buying at boavets.shop, you are assured of quality because the products are selected by

Vets and Specialists.

    How can I register?

In the upper right corner you can click on the register button to go directly to the

registration module. There you can easily register.

In the first step, we ask you to choose your veterinarian. This is necessary in order to process your

process your order correctly. In addition, we need at least your full name and e-mail address.

We would also like to point out that you are responsible for notifying us of any changes to your personal

details.

 How do I know if a certain product is in stock?

Contact your veterinarian during opening hours. He or she will know exactly whether your order is in stock.

   How do I know if my order has been successfully completed?

Your order has been successfully completed when you have received a confirmation e-mail. If you have

have chosen for online payment via the Secure Online Payment via Mollie, you do not need to

do not need to take any further steps.

   Received the wrong article?

Your vet will order the correct article for you and return the other article to you. 

   Didn't receive a confirmation e-mail?

Did you order longer than 1 hour ago and is your order not listed under 'orders' in your

account? Please contact info@boavetsforvets.be. If your order is not successful,

we will refund you automatically.

 Problem while ordering?

Delete your cookies and try again.

 I forgot my password, what now? 

If you have forgotten your password, you can go to your account and click on the button "change

password? And request a new password.

After entering your e-mail address, you will receive an e-mail with which you can set a new password.

 My password is not accepted. 

Passwords are case-sensitive and must be absolutely correct. Make sure that

NUM LOCK is off and CAPS LOCK is not on. You must enter the exact same password as

password that you registered with.

 I cannot access my account, what now? 

Please check carefully that the password you entered is correct. You can check your

check your password in a text editor, such as Word or Notepad, to check the spelling and

and the use of capital letters (lower case or upper case). You can then

copy and paste the password into the input field.

If you still have problems, feel free to contact us at

info@boavetsforvets.be. We will help you as soon as possible.

 What is a discount code?

A discount code is a code you receive from boavets.shop to give you a

benefit/promotion/discount on a particular product or order. This code is

This code is sent to you during actions that boa communicates in the newsletter. The creation and

sending of promo codes is an automated process. To be sure not to miss any promotions

you can best subscribe to the newsletter.

 How do I use my discount code?

In your shopping cart, under the amount to be paid, you will see an input field where you can enter a

discount code. Fill in your discount code and click on apply coupon. The amount to

amount to pay is automatically adjusted according to the nature of the entered

discount code. You can only use 1 discount code per order.

 What is my order number?

Your order number is a number of 6 consecutive digits that is automatically generated

with every order. You can find it on the confirmation email.